# Complaints & Claims

At Elias Auto Hub, customer satisfaction is important to us.  
If you experience any issue with your order or product, we encourage you to contact us and we will do our best to resolve the matter quickly and fairly.

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## How to submit a complaint or claim

Please contact us at:

**support@eliasautohub.com**

Include the following information:

- Full name
- Order number
- Description of the issue
- Photos or videos showing the problem (if applicable)

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## Response time

We aim to respond to all complaints and claims within **1–3 business days**.

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## Warranty-related claims

If your issue is related to a defective or malfunctioning product covered under warranty, please review our **Warranty Policy** page for additional information.

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## Resolution process

Depending on the situation, we may offer:

- Replacement product
- Refund
- Partial refund
- Technical assistance
- Other appropriate solutions

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## Important notes

Claims may be rejected if:

- The product was damaged due to improper installation or misuse
- The product was modified or altered
- The issue is caused by normal wear and tear

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Our goal is to provide a fair and transparent resolution process for every customer.